Return & Refund Policy

Our return policy lasts 30 days from the purchase date. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will only accept returns that are complete with the packing list provided by Woox or with the order number written on the outside of the box.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To complete your return, we require a receipt or proof of purchase. There are certain situations where refunds are denied:

• Goods with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery
• Anything that’s made to your specific requirements, is personalized or otherwise can't be resold due to a bespoke element. Examples are products that have been cerakoted, laser engraved, personalized or otherwise customized

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 45 labor days.

LATE OR MISSING REFUNDS 

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.   If you’ve done all of this and you still have not received your refund yet, please contact us at contact@wooxcompany.com

Sale items (if applicable) 
Regular priced items may be refunded. Items on sale can be refunded too at the price paid by the customer at checkout.

Shipping 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

Ready to return? Get started on our Returns Page.

Is this a Warranty & Service return?