Shipping Policy

WHERE WE SHIP

From wooxstore.com, we ship only to addresses within the United States.

For orders to Canada, please contact our partner Anarchy Outdoors:

For international sales, please order through one of our international dealers.
You can find an up-to-date list here: https://wooxstore.com/pages/store-locator

If you can’t find a dealer near you, we encourage you to ask your favorite outdoor shop to become a WOOX dealer!

All orders are processed within 1–2 business days (Monday–Friday), provided the items are in stock.
For out-of-stock items, an estimated ship date is listed on the product page.
Adding an engraving service extends the overall shipping time of your product by an additional two to four (2-4) weeks.
Orders are neither processed, shipped nor delivered on weekends or U.S. holidays.
Instances of delay, such as those occurring due to high-volume orders, will result in notification to the customer.

Orders received after 2:00 p.m. EST are processed on the next business day. The WOOX office is closed for U.S. holidays:

Shipping rates are calculated at checkout based on your location and the weight and size of your package. They’ll be added to your total during checkout.

We ship to P.O. Boxes or APO/FPO addresses using USPS. Transit time might be longer.

A Shipment Confirmation email with tracking number(s) will be sent upon order shipment
Tracking number will become active within 24 hours of email receipt.

We are not liable for any products damaged or lost during shipping.
Orders received in damaged condition can be made known to the shipment carrier.
Save all packaging materials and damaged goods prior to filing a claim with the shipment carrier.

If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

Original and return shipping costs
Duties, taxes, and other customs charges that are incurred on the package for both the original and return shipments
The amount of these charges will be subtracted from your merchandise refund.