WHERE WE SHIP
From wooxstore.com we ship only to addresses within the United States.
For international sales, please contact your local dealer.
SHIPMENT PROCESSING TIME
OFFICE HOURS
Orders received after 2:00 p.m. EST are processed on the next business day. The WOOX office is closed for U.S. holidays:
SHIPPING RATES AND DELIVERY ESTIMATES
SHIPMENT TO P.O. BOXES AND APO/FPO ADDRESSES
SHIPMENT CONFIRMATION AND ORDER TRACKING
CUSTOMS, DUTIES, AND TAXES
DAMAGES
INTERNATIONAL SHIPPING POLICY
DUTIES AND TAXES
PACKAGE REFUSAL
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
RETURNS POLICY
Our return policy lasts 30 days from the purchase day. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We will only accept returns that are complete with the packing list provided by Woox or with the order number written on the outside of the box.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are denied:
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