Blade Sharpening

WOOXoffers 100 Years Support Service for sharpening of WOOX-branded axes and knives.

• Dealers or Customers with multiple knives and / or axes must submit individual tickets for each product.
• We track your axe and / or knife by the assigned ticket number. If sending multiple products, place them all in a single box. Write each ticket number on the outside of the shipping box.
• Please do not use envelopes for sending axes and knives as they tear and may be damaged easily. We recommend packaging your product(s) in a padded box and cover any exposed blade.
• Use a trackable shipping service provider such as UPS or FedEx for shipping your product(s) to WOOX. WOOX is not liable for items damaged or lost in transit to our facility.
• DO NOT SEND an item that contains blood. WOOX will be required to utilize HAZMAT procedures for a $100 fee or your item(s) will be returned.
• There will be a fee of $50 if a knife arrives in parts or missing parts. Disassembling your knife voids your LIMITED LIFETIME WARRANTY. 
• Your patience is appreciated! Servicing knives and axes is currently taking 2-4 weeks. The moment your axe or knife ships to you, a notification will be provided.
• If we determine your item is a counterfeit, it will be returned for a $25 fee for shipping fees not covered by this service policy. Prior to its return, all WOOX markings will be removed.

Chassis maintenance

WOOXoffers 100 Years Support Service for chassis maintenance.

• Dealers or Customers with multiple chassis must submit individual tickets for each product.
• We track your chassis by the assigned ticket number. If sending multiple products, place them all in a single box. Write each ticket number on the outside of the shipping box.
• Maintenance includes reviewing monoblock-forearm connection point, screws, stock screws, rail panel screws and complete material review for damage, wear or loosening.
• Repairing stocks or chassis determined to be the result of wear and tear from regular use, neglect, modification or abuse will incur a fee. You will be contacted for approval of the cost of replacement parts. DISASSEMBLY OR MODIFICATION NOT PERFORMED BY WOOX WILL VOID YOUR WARRANTY.
• Use a trackable shipping service provider such as UPS or FedEx for shipping your product(s) to WOOX. WOOX is not liable for items damaged or lost in transit to our facility.
• There will be a fee of $100 if a chassis arrives in parts or missing parts. Disassembling your chassis voids your LIMITED LIFETIME WARRANTY. 
• Your patience is appreciated! Servicing chassis is currently taking 3-6 weeks. The moment your chassis ships to you, a notification will be provided.
• If we determine your item is a counterfeit, it will be returned for a $25 fee for shipping fees not covered by this service policy. Prior to its return, all WOOX markings will be removed.

TECHNICAL CONSULTATION AND SERVICE

WOOX  offers technical consultation and service related to its products as part of its 100 Years of Support Service.

• WOOX technicians are available to discuss issues of interest including chassis compatibility, fit, installation, maintenance, and repairs; proper maintenance of knives and axes; how to use accessories with WOOX products.
• Service is offered via a website contact form, telephone or video conference (consultations only).

WOOX LIMITED WARRANTY

Product is warranted to be free of defects in materials and workmanship for two years. Buyer should retain the original sales receipt as record of date of purchase. This warranty does not cover tools, sharpening stones, bottom metal, picatinny rail, rail panel, stock spacers or recoil pad. and/or other accessories. In the event of a defect under this warranty, WOOX will, at its option, repair or replace the product; provided, however, its inspection indicates that an original defect exists. WOOX reserves the right to replace any product which is no longer available with a product of comparable value and function. If WOOX determines the repair is not covered under the warranty guidelines, there could be a charge to you for the repair.

Returns may be submitted via the Returns page online at wooxstore.com.

WHAT IS COVERED:

• Parts and Repair of any factory defect of material or workmanship.
• Transportation charges to consumer for the repaired product and/or replacement product.

WHAT IS NOT COVERED:

• Transportation charges to WOOX for defective product.
• Normal wear and tear from regular use.
• Damaged parts as a result from misuse, neglect or tampering.
• Damage caused by neglect, abuse, modification or improper use.
• Damage caused as a result of improper installation.
• Improper installation or repair attempt performed by someone other than a WOOX technician.
• Any other expense.

DISASSEMBLY OR MODIFICATION NOT PERFORMED BY WOOX WILL VOID YOUR WARRANTY.

THIS LIMITED WARRANTY DOES NOT INCLUDE CONSEQUENTIAL DAMAGES, INCIDENTAL DAMAGES OR INCIDENTAL EXPENSES, INCLUDING DAMAGE TO PROPERTY OR ANY OTHER EXPENSE. WOOX DISCLAIMS ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ALLOW LIMITATIONS ON IMPLIED WARRANTIES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. TO THE EXTENT ANY PROVISION OF THIS WARRANTY IS PROHIBITED BY FEDERAL, STATE OR MUNICIPAL LAW, IT SHALL NOT BE APPLICABLE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

TO INITIATE A RETURN FOR WARRANTY & SERVICE: