WOOX WEB SITE & SOCIAL MEDIA TERMS OF USE

Updated: February 7, 2023


We welcome you to our web site and social media platforms (collectively our "sites") that belong to, or are managed by us. Please take a moment to read the following terms and conditions ("Terms of Use"). Your continued use of our site is subject to these Terms of Use:

BY USING OUR SITES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MAY NOT USE OUR SITES.

USE LIMITATIONS.

By using our sites, you agree not to disrupt or intercept our electronic information posted on our sites or on any of our servers. You also agree not to attempt to circumvent any security features of our sites, and to abide by all applicable, local, state, federal and international laws, rules and regulations. Any unauthorized use of our sites or misuse of any information posted to a site is strictly prohibited.You grant to us the right to use all content you upload or otherwise transmit to its sites, subject to these Terms of Use, our Privacy Policy, and the terms of use of the Customer Rating and Review Service provided by Shopify and its affiliated plugin applications, in any manner we choose, including, but not limited, to copying, displaying, performing or publishing it in any format whatsoever, modifying it, incorporating it into other material or making a derivative work based on it.

LINKING POLICY.

Our Sites contain links to third party Sites, which are not under our control. These third party Sites are governed neither by these Terms of Use nor our Privacy Policy. We disclaim all responsibility for the operation of such Sites, including the information collection practices of such Sites. You acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency or any other aspect of the content of such Sites. Linking to such third party Sites is at your own risk.

PURCHASES MADE THROUGH THE SITE.

Purchases you make on our sites are governed by our Terms of Sale.

SUBMITTING INFORMATION TO OUR SITES.

If you are under 18 years of age, please do not submit any information without the express consent and participation of a parent or guardian. To participate in our site activities (e.g., including online accounts, registrations, or contests) users may be asked to complete a registration process and will receive/select a "user name" and password. You understand, acknowledge and agree to provide, true, up-to-date, and accurate information. You are also responsible for maintaining the confidentiality of your personal information and the user name and password received upon such registration on our Sites. You will be fully responsible for the accuracy of the information you provide, all uses of your registration, and for any activity that occurs under your password or account, whether or not authorized by you. You further agree to immediately notify us of any unauthorized use of your registration and/or password.

CONTENT SUBMITTED BY USERS.

By submitting any content to our Sites, you represent and warrant that:
You are the sole author and owner of the intellectual property rights thereto;
You have the full power and authority to submit the content and grant license to the content;
All "moral rights" that you may have in such content have been voluntarily waived by you;
All content that you post is accurate;
Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:
That is known by you to be false, inaccurate or misleading;That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
For which you were compensated or granted any consideration by any third party;
or That contains any computer viruses, worms or other potentially damaging computer programs or files.


For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at our sole discretion. We reserves the right to change, condense or delete any content on our website that we deems, in its sole discretion, to violate the content of these Terms of Use. We reserve the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not us, are responsible for the contents of your submission.

None of the content that you submit shall be subject to any obligation of confidence on the part of us, its agents, subsidiaries, affiliates, or partners. In other words, you agree that we are free to use any ideas, concepts, know-how, or techniques you submit for any purpose whatsoever, including but not limited to developing and marketing products or services using such information.

COPYRIGHT/USE LICENSE.

The content provided in our Sites is owned or licensed by us, unless otherwise indicated. Permission is granted to temporarily download one copy of content provided on our Sites for personal, non-commercial use only. This is the grant of a license, not a transfer of title, and under this license you may not:
Modify or copy the material except as otherwise provided;
Use the materials for an commercial purpose, or for any public display (commercial or non-commercial);
Remove any copyright or other proprietary notices from the materials;Transfer the materials to another person or "mirror" the materials on any other server;
or use any of our logos, tradenames, or trademarks for any purpose without the express written consent of us.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by us at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

DISCLAIMER.

THE MATERIALS ON WOOX’S SITES ARE PROVIDED "AS IS." WOOX MAKES NO WARRANTIES, EXPRESSED OR IMPLIED, AND HEREBY DISCLAIMS AND NEGATES ALL OTHER WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR OTHER VIOLATION OF RIGHTS. FURTHER, WOOX DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS CONCERNING THE ACCURACY, LIKELY RESULT, OR RELIABILITY OF THE USE OF THE MATERIALS ON ITS SITES OR OTHERWISE RELATING TO SUCH MATERIALS OR ON ANY SITES LINKED TO THESE SITES. WOOX IS NOT RESPONSIBLE FOR ANY CONTENT SUBMITTED BY USERS, INCLUDING POSTS MADE BY EMPLOYEES OR AGENTS WHO ARE NOT AUTHORIZED ADMINISTRATORS OF OUR SITES. CONTENT POSTED BY OTHERS DOES NOT NECESSARILY REPRESENT THE VIEWS OR POSITIONS OF WOOX. Some states/jurisdictions do not allow the exclusion of implied warranties, so the above disclaimer may not apply to you.

LIMITATION OF LIABILITY.

UNDER NO CIRCUMSTANCES SHALL WOOX OR ITS CONTRACTUAL VENDORS OR SELLERS BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, ANY LOSS OF DATA, LOSS OF BUSINESS, LOSS OF PROFITS, OR LOSS OF USE, ARISING OUT OF THE USE OR INABILITY TO USE THE MATERIALS OR INFORMATION ON OUR SITES (OR SITES LINKED TO OUR SITES), EVEN IF WOOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN MAIL OR OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE OR INTERNET SERVICE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, STRICT LIABILITY, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION.

INDEMNIFICATION.

You agree to indemnify and hold harmless WOOX and its directors, officers, shareholders proprietors, employees, representatives and agents, affiliates and subsidiaries from any and all claims, losses, deficiencies, damages, liabilities, costs, and expenses, (including reasonable attorneys’ fees and all related costs and expenses) arising from your use or inability to use our Sites.

SITE MODIFICATION OR TERMINATION.

WOOX may modify the features, content and functionality of its Sites at any time without notice. By using our Sites you are agreeing to be bound by the then current version of these Terms of Use. Any modifications to these terms shall be effective as of the date posted.

SEVERABILITY.

If any provision of this Terms of Use shall be held to be invalid, illegal or unenforceable, such provision shall be enforced to the fullest extent permitted by law, and all other provisions shall be unaffected thereby.

FORCE MAJEURE.

WOOX shall not be liable for damages for any delay or failure arising out of causes beyond its reasonable control and without default or negligence, including but not limited to acts of God, war, terrorist attacks, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor or materials.

GOVERNING LAW.

These Terms of Use, and all matters relating to your use of the Site, shall be governed by and construed in accordance with the laws of the United States of America, State of North Carolina, without regard to choice of law principles. You agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of Catawba County and the United States District Court for the Western District of North Carolina with respect to such matters.

IF YOU DO NOT AGREE TO THESE "TERMS OF USE" IN THEIR ENTIRETY YOU MAY NOT CONTINUE TO USE OUR SITES.

© 2023 WOOX LLC

SECURITY AND PRIVACY POLICY


PRIVACY

We are committed to respecting your privacy and recognizing your need for appropriate protection and management of your personal information. We do not collect Personal Information unless you voluntarily provide it to us.

THE INFORMATION WE COLLECT:

Name

Contact Information

Registration information

Credit/debit card information

Demographic information such as physical mailing address, preferences and interests

Customer Reviews

Information collected through our online page on a community website (e.g. Facebook and/or similar social media platforms).

Other information relevant to customer surveys and/or our products and services.


AUTOMATED DATA COLLECTION (COOKIES, WEB BEACONS AND OTHER SIMILAR TECHNOLOGIES)

We use “cookies” and other similar technologies (e.g., web beacons, ad tags and device identifiers) to improve the quality of your experience. Cookies store information that a website may need in order to personalize your experience and gather website statistical data. Any time you visit our Website to browse or to read or download information, cookies may collect and store the name of the domain and host form which you access the Internet; the Internet protocol address of the computer you are using; the browser software you use and your operating system; the date and time you access our Website; and the Interment address of the website from which you linked directly to our Website. We use this information to measure the number of visitors to areas of our website, and to help us make our Website more useful and interesting to our visitors. We use information from cookies in the aggregate to analyze for trends and statistics.

TECHNOLOGIES WE USE FOR THIS AUTOMATIC DATA COLLECTION MAY INCLUDE:

BROWSER COOKIES: A cookie is a small file place on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website

FLASH COOKIES: Certain features of our Website may use Flash Cookies to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

WEB BEACONS: Pages of our Website and our e-mails may contain small electronic files know as web beacons (also referred to as clear gif, pixel tags, and single-pixel gifs) that enable us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).We may also use technologies to collect information about your online activities over time and across third party websites or other online services (e.g. behavioral tracking).

WHAT WE DO WITHE INFORMATION WE GATHER

We use the information for our internal record keeping.
We use the information you provide (about you or someone else) to fulfill customer orders.
We may use the information to improve our products and services.
We may post a product review or other content that you submit, although we reserve the right to not post such content. See our Terms of Use for more information.
We may periodically send promotional emails about new products, special offers, contests, sweepstakes or other information using the email address which you have provided. We provided full instructions on how to unsubscribe from these distribution lists at the bottom of each e-mail that is circulated.
We may use the information to contact you for market research purposes. We may contact you by email, phone or post mail.
We may use the information to tailor the Website according to your interest and/or to help us analyze and improve our Website’s overall performance.
We may use your data (including your communications) if we think it is necessary to i) investigate possible fraudulent activities; ii) monitor security threats or iii) conduct export compliance screening.


SHARING YOUR INFORMATION

We may share your personal information with our subsidiaries, partners, affiliates, and third-party independent contractors for purposes of: i) performing functions on behalf of us, such as processing credit card transactions; ii) providing you with product offers through electronic and/or post mail; and iii) tracking information generated through our Website. Our partners and third-party independent contractors are obligated contractually not to use or share your personal information for unauthorized purposes.We may also disclose your personal information: i) to comply with a court order subpoena, search warrant, or other legal process; ii) to comply with legal, regulatory, or administrative requirements of any governmental authorities; iii) to protect us from any legal action, claim, or dispute; iv) to enforce the Terms of Use of our Website; v) to prevent imminent physical harm; and vi) in the event we find that your actions on our Website violate any laws, our Terms of Use, or any of our usage guidelines for specific products or services.


REGISTERED CUSTOMER ACCOUNTS


By creating a Register Customer Account on the Website, you will be able to store certain personal information to assist your online shopping experiences, such as shipping addresses, email addresses. Accounts are completely optional and provided for your shopping convenience. If you do not wish to set-up an account, you can proceed to checkout as a “Guest.”You may access and edit personally-identifiable information maintained within your account at any time. To do so, simply login using your email address and secured password and navigate through the information tabs in your Account Dashboard.
You may also subscribe to receive our free newsletter, e-mail promotions, and other updates by checking the box (“Newsletter Subscription”) at the time of checkout or account registration. If you wish to unsubscribe form our e-mail list, you will need to do so by clicking the unsubscribe link at the bottom of our marketing e-mails, or by updating your “Newsletter Subscription” status within your account.

DATA SECURITY

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place and maintain appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any unauthorized access to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.Our website permits you to create an account. If you create an account, you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.

TRANSMISSION OF INFORMATION TO OTHER COUNTRIES

If you are located outside of the United States, please be aware that your information may be processed in the United States, where privacy laws may be less stringent than the laws in your country. By submitting your personal information to us you agree to the transfer, storage and processing of your information in a country other than your country of residence including, but not necessarily limited to, the United States.

THIRD PARTY APPLICATIONS/WEBSITES

We have no control over the privacy practices of websites or applications that we do not own.LIMITATIONS FOR MINORS
We do not sell products for purchase by children; however, we may sell products usable by children under adult supervision for purchase by adults. If you are under 18 years of age, please do not submit any information without the express consent and participation of a parent or guardian. We are committed to protecting the welfare and privacy of children. We will not knowingly or intentionally collect personal information from a person under the age of 13. If you believe that we have information from or about any person under the age of 13, please notify us as directed below.

CALIFORNIA DO NOT TRACK NOTICE

Because there are not yet common, industry standards accepted “do not track” standards and systems, our Website does not respond to “Do Not Track” Signals.

CALIFORNIA DISCLOSURE INFORMATION

California Residents. California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing. If you are a California resident and would like a copy of such notice, please submit a written request to us using the information in the “Contact Information” section below.

CONTACTING US

If you have any questions or concerns about this Policy, please email our Customer Service Team using the online contact form found at crosman.com/contact or write to:

WOOX LLC

1269 19th St Lane NW
Hickory, NC 28601

We may change our Privacy Policy from time to time in accordance with its data protection practices. We encourage you to review this Privacy Policy regularly in your use of the Site to ensure you are aware of current practices. Any use of the Site following the date on which we implement changes to this Privacy Policy shall constitute your acceptance of all such changes.

ANY QUESTIONS?
If you have any questions or concerns regarding this policy, please notify us.

This Policy was last updated February 7, 2023.

We accept American Express, Diners Club, Discover, JCB, Mastercard Paypal, Venmo, Visa. 

Once your order has been placed and payment has been processed, it can still be canceled if it hasn't been shipped yet. Since we typically ship orders the next business day, please contact us as soon as possible if you wish to cancel.

If your order has already shipped, cancellation is not possible, but you can still return it once it arrives at its destination.

Items cannot be added to existing orders. Your order is confirmed once you receive an order confirmation email with the order number. To order additional items please feel free to place a new order on the website.

Some states charge sales tax on the things you buy, and some charge tax on shipping. We follow the rules implemented by each individual state.Where sales tax is applicable, it will appear on your online order form and on the invoice included with your order.

You can enter a discount code in the available field on the checkout page before proceeding to the payment.

Each promotional code has a set of precise rules regarding its use, including: the validity period, the fact that it cannot be used in conjunction with other promotional codes, the minimum spend or the type of products purchased.

If our system does not recognize the code entered, please check that your order respects the promotion validity criteria.If the code is rejected a second time, ensure that you have correctly entered the characters: for example, the number “zero” is frequently mistaken for the letter “o” and the number “one” for the letter “l”. If the code is rejected again, please contact our Customer Service team.

Orders will typically be prepared within 1-2 business days (M-F). All packages for continental U.S. addresses are shipped via the standard shipping method (3-5 business days). Shortly after an order is placed you will receive a confirmation email with the details of the order placed.

Engraving adds two (2) weeks to the ship time.

Delivery times may be affected by events beyond our control including weather conditions and strike actions. Bad weather can block the roads or slow down the transit and cause a delayed delivery. Additionally, orders placed during national holidays may delay the shipping. These holidays include:
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Engraving adds two (2) weeks to the order processing time. If an order includes expedited shipping, that rush time will be honored when the item ships; we are not able to rush engraving.

For example, if you order an engraved knife with 2-day air shipping, it will be two weeks before it ships, at which time it will be sent 2-day air.

Shipping is calculated based on rates tables provided by the carriers we use.

Orders over $100 ship at no charge (free).

At the moment we are able to ship internationally only if you are an approved retailer or distributor. If you are international retailer or distributor please contact us at contact@wooxstore.com

For all the other case, all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia.

If you would like to place a government order for any WOOX LLC product(s) to be exported please contact our Customer Service to discuss your options.

The shipping address can be changed if the order hasn't shipped yet. Since we typically ship orders the next business day, please contact us as soon as possible if you need to update the address.

If the order has already shipped, you'll need to wait for it to arrive at the incorrect destination and then return it (see our terms and instructions for returns here).

We do not.

Currently, our standard carrier does not offer the possibility to ship to military dddresses. If you would like to place a order for any WOOX LLC product(s) to a military address, please contact our Customer Service to discuss your options.

Shipping and billing address can be different. You can insert a different billing address during the payment step of the checkout process. Select “Use a different billing address” before completing the order. You cannot change the billing address after you complete the order.

To track your order please check your personal account and the order you are interested in tracking. You will find a tracking code that will allow you to check the status of your shipment. The same information can be found also on the shipping confirmation email you received.

If you encounter a problem when attempting to track your shipment, please be aware that the lack of information may be due to one of the following reasons:• a delay in the updating of tracking information. Sometimes, an intermediary courier is used in the initial shipping phase, meaning that the tracking information is not available on the website;
• the shipping method does not enable tracking.

If the expected delivery date for your order has elapsed, and the order details page does not display any tracking updates, we recommend waiting one or two days for the delivery of your parcel. Otherwise please contact our Customer Service team.

Sometimes the following situations can occur with deliveries marked as delivered:
• A neighbor or roommate may have accepted the package on your behalf
• The postal carrier left the package somewhere discreet to prevent it from being stolen
• The postal carrier marked the package as delivered a few days in advance.

If you still can't find the package, please double-check your shipping address on your order confirmation to ensure that the order was shipped to the correct address.

If the package hasn’t shown up after 7 business days, please reach out to our customer service team with your order number and we can take it from there.

We want to sort out any issues with faulty items straightaway.As soon as you discover a fault, please contact us on one of the options below with:

• The order number
• The faulty item's name and number
• A description and pictures of the fault

Go here to start a return / exchange.

We want to sort out any issues with incorrect items straight away.

If one of the items you received isn't what you ordered, please contact our customer service to discuss it and find a solution together.

If an item is missing, please contact us using one of the options below with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.

Our top priority is to get your gear to you quickly. Since we begin processing your order immediately, changes or cancellations can only be made if the order hasn't shipped yet.

Please contact us as soon as possible if you need to make any edits.

Engraving adds two (2) weeks to the order processing time. If an order includes expedited shipping, that rush time will be honored when the item ships; we are not able to rush engraving.

For example, if you order an engraved knife with 2-day air shipping, it will be two weeks before it ships, at which time it will be sent 2-day air.

There is no minimum amount to complete a purchase.

Unfortunately, we are unable to offer gift cards at this time.

If a product is sold out you can be informed when the product becomes available again by submitting your email address. When more products become available you will be notified by email.

An account is always required to place an order on wooxstore.com. By creating an account, you have easy access to your order, faster returns, as well as quicker check out on future purchases. You cannot check-out as a Guest.

To manage your personal information, log in to your account and go to the “MyAccount” section of your personal profile. Then select the information you wish to change.

Don’t worry, creating a new password is easy. Click on “Forgot your password?", enter the e-mail address used to register on the website and click on “Submit”. You will then receive an e-mail containing a new password. For security reasons, we recommend that you change the password received from your WOOX Account immediately. If you are having trouble finding the e-mail containing your new password, please check your SPAM folder.

Please do not contact WOOX to retrieve your password. We do not have access to this information.

Simply click the “Unsubscribe here” link situated at the bottom of all of our newsletters.

Our return policy lasts 30 days from the date of purchase.

If 30 days have passed since your purchase, unfortunately we can not provide a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will only accept returns that are complete with the packing list provided by WOOX or with the order number written on the outside of the box.

You are responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where refunds are declined:
• Goods with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Go here to start a return.

To start a return, please click the link below and follow the instructions provided:
https://wooxstore.myreturnscenter.com/

You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.

If you have not yet received a refund, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at contact@wooxcompany.com

Not all sale items are eligible for return. Please note the terms of the sale at the time of purchase.

In the event sale items are eligible, the sale price (price paid at checkout) will be refunded. 

We do not offer an exchange policy.

Product is warranted to be free of defects in materials and workmanship for two years. Buyer should retain the original sales receipt as record of date of purchase. This warranty does not cover tools, sharpening stones, bottom metal, picatinny rail, rail panel, stock spacers or recoil pad. and/or other accessories. In the event of a defect under this warranty, WOOX will, at its option, repair or replace the product; provided, however, its inspection indicates that an original defect exists. WOOX reserves the right to replace any product which is no longer available with a product of comparable value and function. If WOOX determines the repair is not covered under the warranty guidelines, there could be a charge to you for the repair.

Returns may be submitted via the Returns page online at wooxstore.com.

Limited Warranty lasts for two (2) years, starting from the date of purchase.

WOOX offers 100 Years of Service on products purchased directly from WOOX or through a WOOX retailer. This service includes:

• 100 Years of free blade sharpening
• 100 Years of free chassis maintenance
• 100 Years of free technical consultation and assistance

Please visit our 100 Years of Service page to learn more about the program and potential fees.